Delivery/Returns

We aim to deliver all orders in the UK within 3-4 working days, and 10-15 working days for other areas. International deliveries are sent via DHL courier. If you are ordering multiple books, they may arrive in separate packages.

If you have a query about your order please email websiteorders@carltonbooks.co.uk 

Delivery charges

UK

Flat rate: £1.50
Subsequent books: £1.00 each
Orders over £20: FREE

Europe

Flat rate: £3.00
Subsequent books: £2.00 each
Orders over £25: FREE

USA & Canada

Flat rate: £4.50
Subsequent books: £2.00 each
Orders over £30: FREE

Rest of World

Flat rate: £6.00
Subsequent books: £3.00 each
Orders over £35: FREE

Return Policy

If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please return to:

Website Returns
Carlton Books
20 Mortimer Street
London
W1T 3JW
United Kingdom

Please ensure that you include your original order number. Once your return is received, a credit will be issued to the credit card or PayPal used for payment of the original order. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.

Please note that you are responsible for the return shipping costs and shipping charges will not be refunded.